Managed IT Pricing_

No. The plan price covers Syntra's work and tools: support, monitoring, antivirus, backups, and the security extras in your plan. Your email and office licences are separate. We can bill them at cost with no markup on their own invoice line, or you can keep paying Google, Microsoft, or Proton directly. Either way, we set them up and manage them for you. The totals table above shows every plan with every licence tier added. Licence terms are separate from your Syntra plan: an annual licence runs for the provider's term even if you cancel our service.

Our work is the same either way: support, monitoring, security, and backups. The difference is the licence you pay Google, Microsoft, or Proton, which we pass through at cost, so you can choose the platform that suits you without paying us more.

Google Workspace suits most new and small offices and costs the least. Microsoft 365 makes sense if your team already depends on Outlook or desktop Excel, or your software requires it. Proton is for businesses that want their email and files end-to-end encrypted. We'll recommend one during your free assessment.

Yes. Moving email and files between Google, Microsoft, and Proton is a project we quote separately, and we plan it so nothing gets lost.

During a short outage, most sending mail servers keep retrying delivery for several days, so messages sent to you usually arrive once service is back. On Secure and Compliance, your email and files are also backed up every night outside your provider, and your files stay available offline on your computers. If you can't go a few hours without email, add Email Continuity.

No. Plans cover our support, tools, and monitoring, not physical equipment. If a computer, drive, battery, router, or other part needs replacing, we quote it first, order it only with your approval, and bill it separately. Installing it is billed at a reduced $75/hour on Solo, Solo Compliance, Essentials, Secure, Compliance, and Small Shop, or $100/hour on Monitor. We'll also tell you early when equipment is getting old, so replacements can be planned instead of rushed.

No. Plans are month-to-month with 30 days' notice. If you'd like onboarding free, sign a 12-month agreement, billed monthly at the same price; ending it early means repaying the onboarding fee that was waived. Or pay a year upfront and save 10%; onboarding still applies, and the prepayment is non-refundable, with service running to the end of the paid year.

Onboarding is a one-time charge equal to one month of your plan, added to your first invoice. It covers installing our tools, documenting your setup, and up to 2 hours of fixing urgent problems we find; bigger repairs are quoted before we start. It's free with a 12-month agreement, and included for our first 3 eligible managed IT clients as a launch offer. The Monitor plan has no setup fee. If a 12-month agreement ends early, the waived onboarding fee becomes due; onboarding included through the launch offer never does. A first written security plan (WISP) or major cleanup is quoted separately and isn't covered by the waiver.

Users, on Essentials, Secure, and Compliance, with a minimum of 3. Each person can have up to 2 computers and a phone; an extra computer is $20 a month. Servers, shared computers, point-of-sale systems, and network gear are added per device, as listed above. Solo covers one person with up to 2 computers and a phone. Small Shop covers up to 3 devices at one location. The Monitor plan is priced per computer, with a 3-computer minimum.

Remote support runs Monday to Friday, 5 to 9 PM Eastern, closed on New Year’s Day, Memorial Day, July 4, Labor Day, Thanksgiving and the Friday after, Christmas Eve, and Christmas Day. Urgent issues are answered within 2 support hours; everything else by the end of the next support evening. The clock only runs during open support hours: an urgent request at 8 PM on a Friday is answered by 6 PM on Monday, and requests that arrive before 5 PM, on a weekend, or on a holiday start counting at 5 PM on the next support day. When a holiday falls on a weekend, we close on the nearest weekday. On-site visits are scheduled for evenings and weekends. Monitoring runs around the clock and flags problems early, and we act on alerts during support hours.

Solo, at $99 a month. It gives one person the same protection as our Secure plan (backups, password manager, two-step sign-in, and web filtering) with 1 hour of remote help a month included. If you handle tax returns or other regulated client data, Solo Compliance at $149 adds a written security plan kept current, a yearly risk review, and security training.

Monitor watches your computers, keeps them updated, tells you when something needs attention, and includes 30 minutes of remote fixes a month per client, shared across all covered computers. Anything beyond that is billed by the hour, in 15-minute steps, and we ask before going over. Essentials adds the help desk, so fixes, questions, and new-hire setups are covered in the monthly price, along with email and account admin. If you're paying for more than an hour or two of fixes most months, Essentials usually costs less.