Unlimited Help Desk
Phone, email, and portal support for every user — no per-ticket fees.
Managed IT Services
Your outsourced IT department for one predictable monthly price. We support your people, maintain your systems, and plan your technology — so problems get fixed before anyone notices them.
// Has technology ever let you down?
Proactive IT, Not Break-Fix
Traditional "call us when it breaks" IT means you only hear from your provider when something has already gone wrong — and you pay by the hour while they fix it. That model rewards downtime.
Syntra flips it. A flat monthly fee covers your users and devices, so our incentive is the same as yours: keep everything running. Automated monitoring watches your systems around the clock, patches go out on schedule, and most issues are resolved remotely, without waiting for a site visit.
$ ticket show 4821
user j.morgan (Accounting)
issue Outlook won't sync
opened 09:02
status resolved 09:13
$ _// man syntra-managed
What's Included
One plan covers the day-to-day support your team needs and the behind-the-scenes work that keeps systems healthy. Office plans start at $65 per user a month with a 3-user minimum, one-person businesses start at $99 a month, and monitoring-only service starts at $29 per computer: see pricing.
Proactive Monitoring
Automated monitoring watches servers, workstations, and network gear and alerts us to problems early.
Patch Management
Operating system and third-party updates tested and applied on a regular schedule.
Device Management
Standardized setup, inventory, and lifecycle tracking for every laptop and desktop.
Email & Office Admin
Accounts, licences, email, and shared files managed for you, on Google Workspace, Microsoft 365, or Proton.
On/Offboarding
New hires ready on day one; departing staff locked out the moment they leave.
Vendor Management
We deal with your ISP, phone, printer, and software vendors so you don't have to.
vCIO Planning
Quarterly reviews, budgets, and a technology roadmap aligned to your goals.
// git diff break-fix managed
Break-Fix vs. Managed IT
--- break-fix.conf
- Pay by the hour, every time
- Problems found after they cause downtime
- Patches applied "when we get to it"
- Unpredictable monthly IT costs
- Nobody owns long-term planning
- Documentation lives in someone's head
+++ syntra-managed.conf
- One flat monthly fee per user
- Issues caught by monitoring, often before users notice
- Scheduled, tested patching
- A budget you can actually plan around
- Quarterly roadmap and budget reviews
- Full documentation you own
// onboarding.sh
How Onboarding Works
Switching providers is easier than you think. We handle the transition, including coordination with your current provider.
- 01 discover
Discovery
We audit your network, devices, accounts, and vendors.
- 02 stabilize
Stabilize
Fix urgent risks, install monitoring, and secure admin access.
- 03 document
Document
Build your asset inventory, network map, and runbooks.
- 04 optimize
Optimize
Standardize, roadmap, and start quarterly reviews.
// faq --managed-it
Frequently Asked Questions
How is the monthly price calculated?
Office plans are priced per user: Essentials $65, Secure $95, and Compliance $125 a month, with a 3-user minimum. One-person businesses can choose Solo ($99) or Solo Compliance ($149), point-of-sale shops can choose Small Shop ($129), and offices that only want monitoring can choose Monitor ($29 per computer). Servers and shared devices are added per device, and your Google Workspace, Microsoft 365, or Proton licences are billed at cost. After a short assessment we'll give you a fixed monthly quote. Routine remote support is included (1 hour a month on Solo and Small Shop); on-site visits beyond your plan, projects, and hardware are quoted or billed hourly. See full pricing.
Do you replace our internal IT person?
Not necessarily. Many clients use Syntra as co-managed IT: your internal staff handle what they know best, and we provide help desk overflow, monitoring, security tooling, and specialist expertise.
When is support available?
Automated monitoring runs around the clock and flags problems early. Support runs Monday to Friday, 5 to 9 PM Eastern, closed on major holidays. Urgent issues are answered within 2 support hours, counted only during those hours; everything else by the end of the next support evening. On-site visits are scheduled for evenings and weekends.
Is there a long-term contract?
No. Plans are month-to-month with 30 days' notice, and paying a year upfront saves 10%. Our goal is to earn your business every month, not lock you in.
$ ./start-conversation.sh
Ready to stop worrying about IT?
Get a free assessment and a fixed monthly quote for your business.